Privacy policy

Privacy Policy

Last Updated: 19/05/2026

At Vokr, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

This may include:

Full name
Email address
Phone number
Shipping and billing address
Payment information
Order history

Device & Usage Information

We may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring websites or links

Account Information

If you create an account with us, we may collect login credentials and account preferences.

2. How We Use Your Information

We use your information for purposes including:

Processing and delivering orders
Providing customer support
Sending order confirmations and updates
Improving our products, website, and customer experience
Preventing fraud and unauthorized transactions
Sending promotional emails, offers, or marketing communications (only when permitted)
Complying with legal obligations

We only collect information that is necessary for operating and improving our services.

3. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your cart
Analyze website traffic and performance
Personalize content and advertisements

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party services to operate our business effectively, including:

Payment gateways
Shipping and logistics partners
Website analytics providers
Marketing and email platforms
Customer support tools

These third-party providers may collect, process, and store your information according to their own privacy policies. We encourage you to review their policies separately.

We do not sell your personal information to third parties.

5. Payment Security

Payments made on our website are processed through secure third-party payment providers. We do not store your complete debit card, credit card, or banking information on our servers.

All transactions are encrypted using industry-standard security measures.