Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before initiating a return or exchange request.

1. Return Eligibility

To be eligible for a return or exchange:

  • The item must be returned within [X DAYS] of delivery

  • The product must be unused, unwashed, and in its original condition

  • All original tags, labels, and packaging must be intact

  • The item must not show signs of wear, damage, or alteration

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Items purchased during clearance or final sale

  • Gift cards

  • Customized or personalized products

  • Innerwear, socks, or hygiene-sensitive items (if applicable)

  • Products returned without original packaging or tags

Please review product descriptions carefully before placing your order.

3. Return Request Process

To initiate a return or exchange, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Your order number

  • Reason for return or exchange

  • Photos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

4. Exchange Policy

We offer exchanges for:

  • Size issues

  • Damaged products

  • Incorrect items received

Exchange requests must be made within [X DAYS] of delivery and are subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative replacement options

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within [X DAYS] of receiving the order.

To help us resolve the issue quickly, please share:

  • Clear photos/videos of the product

  • Packaging images

  • Order details

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Return Shipping Costs

If the return is due to:

  • Damaged product

  • Defective item

  • Wrong product delivered

[STORE NAME] will bear the return shipping cost.

If the return is due to:

  • Change of mind

  • Incorrect size selected by customer

  • Preference issues

Customers may be responsible for return shipping charges unless otherwise stated.

Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.

7. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method within [REFUND PROCESSING TIME]

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account

For Cash on Delivery (COD) orders, refunds may be processed via:

  • Bank transfer

  • UPI

  • Store credit

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method again

  2. Contact your bank or payment provider

  3. Reach out to us at [EMAIL ADDRESS]

We will do our best to assist you promptly.

9. Cancellation Policy

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process instead.

To request a cancellation, contact us immediately at [EMAIL ADDRESS].

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We value your trust and aim to provide a smooth and reliable shopping experience for every customer.