Terms of service

Terms of Service

Last Updated: 19/05/2026

Welcome to Vokr. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

This website is operated by Vokr. Throughout the site, the terms “we,” “us,” and “our” refer to Vokr.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Account Terms

By using this website, you confirm that:

You are at least 18 years of age or using the website under parental supervision.
The information provided by you is accurate and complete.
You are responsible for maintaining the confidentiality of your account and password.
You accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts found to be violating these Terms.

3. Pricing & Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless stated otherwise.

We reserve the right to:

Change product prices at any time without prior notice
Correct pricing errors or inaccuracies
Refuse or cancel orders affected by incorrect pricing

Payments are processed securely through third-party payment gateways. By placing an order, you authorize us to charge the selected payment method for the total purchase amount, including applicable taxes and shipping charges.

4. Product Descriptions

We strive to ensure that all product descriptions, images, sizing details, and pricing information are accurate and up to date.

However:

Colors may vary slightly depending on screen settings
Minor variations in products may occur
We do not guarantee that all information on the website is error-free or complete

We reserve the right to modify or discontinue products without notice.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per person or order
Cancel orders suspected of fraudulent or unauthorized activity

If your order is canceled after payment has been processed, the applicable refund will be issued to the original payment method.

6. Shipping & Delivery

We aim to process and dispatch orders within 7 business days unless otherwise stated.

Delivery timelines may vary depending on:

Customer location
Courier partner delays
Public holidays or unforeseen circumstances

While we make reasonable efforts to ensure timely delivery, we are not liable for delays caused by third-party logistics providers or events beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for failed deliveries caused by incorrect addresses or contact details.

7. Returns, Exchanges & Refunds

Please refer to our separate Return & Refund Policy for detailed information.

In general:

Return or exchange requests must be initiated within 30 days of delivery
Products must be unused, unwashed, and returned in original packaging
Refunds are processed only after inspection and approval

We reserve the right to reject returns that do not meet our policy conditions.

8. Prohibited Uses

You agree not to use the website:

For unlawful or fraudulent purposes
To violate any applicable laws or regulations
To distribute viruses, malicious code, or harmful software
To infringe intellectual property rights
To harass, abuse, or harm others
To interfere with the security or functionality of the website

Any misuse of the website may result in termination of access and possible legal action.

9. Intellectual Property

All website content including logos, images, designs, graphics, text, and branding materials are the intellectual property of Vokr unless otherwise stated.

You may not reproduce, distribute, copy, or commercially use any content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Vokr shall not be liable for:

Indirect or incidental damages
Loss of profits, revenue, or data
Delays or interruptions in website access
Errors, inaccuracies, or omissions in website content
Damages arising from third-party services or delivery partners

Your use of the website and products is at your own risk.

11. Third-Party Services

Our website may contain links to or integrations with third-party services such as payment gateways, analytics providers, and social media platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, website usage, or purchases shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.